Help Center

FAQs

General

What brewing machines are your single serve cups compatible with?

Are your single-serve pods eco-friendly?

What is the nutritional information for your coffees, cappuccinos, lattes and hot chocolates?

Do your coffees contain sugar?

Do you use sweeteners in your regular and decaf coffees such as aspartame?

Are all of your coffees carb free?

Are your products gluten-free?

Do your hot chocolates and cappuccinos contain dairy?

I have allergies. Do your products contain nuts?

Do you offer caffeine-free/decaffeinated coffees?

How often do you come out with new coffee, hot chocolate and cappuccino flavors?

Do you have a coupon code I can use?

How can I stay connected with Smart Sips and learn about new flavors, exclusive offers, etc?

I have a question. Can I contact you?

How many ounces of water per cup do you recommend brewing with?

Cold Brew Coffee

How do you make cold brew coffee?

How many cold brew coffee packs come in one bag?

Is cold brew coffee different from iced coffee?

How long does cold brew last in the refridgerator?

Do I use cold water or room temperature water when brewing cold brew?

Is your cold brew made with Arabica beans?

What is in your cold brew filter packets?

How many pitchers does each of your cold brew packets make?

Do I remove the cold brew packet from the pitcher once the 12 hours is over and it is ready to drink?

If I have a question about your cold brew coffee that is not listed here, how can I get it answered?

Subscriptions

Do I need an account to order a subscription?

How do I manage my subscription?

Manage Office Perks Subscription

Shipping

How much is shipping?

After placing my order, how long until I receive it?

Can I track my order?